Multi-Factor Authentication (MFA) Reset

NOTE: We do not reset Multi-Factor Authentication (MFA) over email for security reasons.

Service Details:

Steps to Reset Your Multi-Factor Authentication (MFA):

To reset your Multi-Factor Authentication (MFA), please follow these guidelines:

  1. Reach out to the GBIT Service Desk in-person or over the phone. 
  2. GBIT will verify your account information. Please be ready to provide further information if required.
  3. GBIT will then reset your MFA and will guide you to a UWGB Single Sign-On (SSO) page. Ex: https://www.uwgb.edu/email
  4. After you sign in, it will have you setup your new MFA.

Other Questions:

Why can't Multi-Factor Authentication (MFA) be reset via email?

  • For security reasons, email is not considered a secure method for handling MFA resets. Verifying identity over the phone or in person ensures the protection of user accounts.

If you have additional questions or need further assistance, please contact the GBIT Service Desk:

  • Location: IS 1150

  • Semester Hours: Mon-Thu: 7:45AM-6:30PM, Fri: 7:45AM-4:30PM 

  • Summer & Break Hours: Mon-Fri: 7:45AM-4:30PM 

  • Phone: (920) 465-2309
 

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Details

Service ID: 135
Created
Mon 6/10/24 10:59 AM
Modified
Mon 6/10/24 11:00 AM
Service Description
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This service page provides information about Multi-Factor Authentication (MFA) resets for students and staff at the University of Wisconsin - Green Bay. For security reasons, we do not reset Multi-Factor Authentication (MFA) over email. Users must call or visit the GBIT Service Desk for assistance.
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