How to Change Your Password on Your Device (Faculty\Staff Only)

KB Sections:

• Password Requirements

• UWGB Windows PC

• UWGB iMac and MacBook

• Personal Device

Introduction

Note: GBIT Service Desk cannot reset passwords over email due to security reasons.

This article covers the recommended method for changing your UWGB password on your device. This method ensures that your password is updated on your device first and then synced with all other services, avoiding potential syncing issues that can occur when using the Self Service Password Reset (SSPR) tool.

NOTE: You must know your password to proceed. If you are unsure of your password, please reach out to the GBIT Service Desk via phone or in-person. Unfortunately, we cannot reset passwords over email due to security reasons.

Changing your password within the SSPR tool will not change your password on your campus device. If you've reset your password with the SSPR tool and are experiencing syncing issues with your device, please contact the GBIT Service Desk via phone or in-person for assistance.

Password Requirements

• Must be a minimum of 14 characters, not to exceed 49 characters.
• Password must be a mix of uppercase, lowercase, numbers and special characters. 
• Must contain at least one number. 
• Must be changed at least every 180 days. 
• Must not contain any character more than twice consecutively. 
• Passwords may not contain the user’s first or last name
• Must not include any personal information, (i.e. name, birthday, SSN).  
• Can’t be any of your last 24 passwords.

UWGB Windows PC

NOTE: If you are on a UWGB laptop, make sure you are connected to the VPN. UWGB desktops do not need to be connected to the VPN. If you are on campus, be sure you are connected to a UW-Green Bay network. 

1. Laptop Only: To know if you are connected to the VPN, look for the globe on your taskbar. Press the hidden icons "^" button if the GlobalProtect icon isn't directly on the taskbar. Select the globe and note whether it says "Connected." If not, you are not connected to VPN.
   
2. Press "Ctrl + Alt + Delete."
3. Select "Change a Password."
4. Create a new password that follows the requirements.

UWGB iMac and MacBook

UWGB MacBooks need to be connected to the VPN. UWGB iMacs do not need to be connected to the VPN.

1. MacBook Only: Ensure your MacBook is connected to the VPN. If you are changing the password on your iMac, verify it is connected to ethernet/internet, then proceed to step 2.
   1. Look for a Globe icon in the menu bar and select it. Note whether it says "Connected." If it does, as in the example below, you can continue with the password reset.
      1. If it does not say "Connected," or you cannot find GlobalProtect, then you are on an iMac or not connected to VPN. Please contact the GBIT Service Desk for assistance.
         
2. Select the Apple icon in the upper left-hand side of the screen and select "System Settings."
   
3. In System Preferences:
   1. Select "Users & Groups."
   2. Select the icon next to the profile that you would like to change the password for. 
      
4. Select "Change Password."
   
5. Enter in the fields, specifying your old and new password. Select "Change Password." It is important to follow the password requirements for UWGB accounts while creating a new password.
   
6. Your password has now been changed. You can close System Preferences.

Personal Device

To change your UWGB password on your personal device, please use the Password Reset Tool found at the following page: https://www.uwgb.edu/it/get-tech-help/password-reset/