Reporting an Outage

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Reporting an Outage

In the event of an outage, we are working diligently to resolve it as quickly as possible. Please contact the GBIT Service Desk by filling out this form or by phone at (920) 465-2309 to report or check the status of an outage.

Required Information for Outage Reporting

When reporting an outage, be prepared to supply the following information to the best of your ability:

  1. Name of the person reporting the outage.
  2. Room number and building where the outage is occurring (if applicable).
  3. Specify the type of issue (e.g., software outage, wireless (IoT or eduroam), wired (ethernet) connection, etc.).
  4. Devices experiencing the outage (if applicable).
  5. Time when the issue began.
  6. Description of the problem or any error messages.
  7. Indicate if the outage is affecting an individual, a room, or an entire building.
  8. Any troubleshooting steps already attempted.

Thank you for your cooperation and patience.

 
Report an Outage

Related Articles (1)

GBIT Service Desk Information and Hours
This article provides comprehensive information about the GBIT Service Desk at the University of Wisconsin - Green Bay, including contact details, location, knowledge base, service portal, outage reporting, and operating hours for both semester and break periods.

Details

Service ID: 119
Created
Fri 6/7/24 9:52 AM
Modified
Fri 6/7/24 10:10 AM
Service Description
The Service Description field allows you to specify a custom synopsis for use when this service is being displayed in a list and the full body is not being shown. This field is the same as the Short Description.
This article provides steps and required information for reporting any type of outage to the GBIT Service Desk.
Service Visibility
Indicates the lowest level of visibility of the service based on the user's sign-in status.

Note: This does not change the actual visibility of the service.
External